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IT Support Technician - Tier 1

Company: Tech Valley Talent
Location: Gainesville
Posted on: September 3, 2020

Job Description:

Are you an expert in an industry vertical or specific technology? Then you should contact us We have a project with our client in Gainesville, FL that requires an IT Support Technician - Tier 1 for 9 months Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware, and software problems. Day-to-Day Tasks include, but not limited to Provide computer support for breaking down and setting up computers, monitors, printers, phone etc. Documents work performed and resolution(s). Identify, analyze, and resolve problems and issues using troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer. Performs advanced troubleshooting to determine cause of problem. Installs, configures, and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches, and advanced technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed. Provides Tier I advanced support for other Technicians as needed or assigned. Oversees, coordinates, andor participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. Provide facts to facilitate the team's decision-making process and to achieve the team's goals. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Preferred Qualifications Associate's or bachelor's degree, or technical institute degreecertificate in Computer Science, Information Systems, or other related field. Or equivalent work experience. Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solvingtroubleshooting skills. Tech Valley Talent (TVT) is an Information Technology (IT) Professional Services firm located in Upstate NY's Tech Valley, Saratoga County. We have over 10 years of experience and are founded on the values of high integrity, trust, honesty, and commitment. We pride ourselves on providing exceptional value to our clients by supplying and delivering the best IT project-based and hourly talent across the nation. Tech Valley Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Keywords: Tech Valley Talent, Gainesville , IT Support Technician - Tier 1, Professions , Gainesville, Florida

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