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Zendesk Principal Business Systems Analyst

Company: VirtualVocations
Location: Gainesville
Posted on: September 22, 2023

Job Description:

A company is looking for a Zendesk Principal Business Systems Analyst.
Key Responsibilities:

Gather requirements, design, test, and implement Customer Support applications at scale
Identify and implement process improvements in the customer support domain
Work multi-functionally with various teams to ensure timely and effective delivery of solutions

Required Qualifications:

8+ years of extensive knowledge implementing solutions in Zendesk
6+ years of experience in implementing customer support related SaaS applications and other related tools
3+ years of designing, configuring, and developing on customer support SaaS platform
Ability to translate business requirements into technical deliverables
Bachelor's degree in Computer Science or equivalent

Keywords: VirtualVocations, Gainesville , Zendesk Principal Business Systems Analyst, Professions , Gainesville, Florida

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