Senior Rental Representative
Company: Penske
Location: Gainesville
Posted on: September 29, 2024
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Job Description:
Position Summary: A Penske Senior Rental Representative demands
a confident individual with customer service orientation, strong
interpersonal and telephone skills, who will provide front line
contact with prospects, manage a large fleet of vehicles, match
vehicle demand with availability, coordinate all aspects of
customer's accounts and ensure complete customer satisfaction in a
fast paced environment. Work Location: 2740 NW 74th Place,
Gainesville, FL, US Work Schedule: Candidate must be available to
work a flexible schedule that may include days, evenings, weekends,
and holidays based on business needs. Why is Penske for you? We
take pride in offering a competitive wage and great benefits. This
position, at this location, offers premium pay for weekend work
($2.00 weekend differential) Advancement opportunities following
training include a generous base pay increase at that time. Major
Responsibilities: • Compute charges for merchandise or services and
receive payments. • Prepare merchandise for display, or for
purchase or rental. • Recommend and provide advice on a wide
variety of products and services. • Answer telephones to provide
information and receive orders. • Greet customers and discuss the
type, quality and quantity of merchandise sought for rental. • Keep
records of transactions, and of the number of customers entering an
establishment. • Prepare rental forms, obtaining customer signature
and other information, such as required licenses. • Inspect and
adjust rental items to meet needs of customer. • Explain rental
fees, policies and procedures. • Confer with customers by telephone
or in person in order to provide information about products and
services, to take orders or cancel accounts, or to obtain details
of complaints. • Keep records of customer interactions and
transactions, recording details of inquiries, complaints, and
comments, as well as actions taken. • Resolve customers' service or
billing complaints by performing activities such as exchanging
merchandise, refunding money, and adjusting bills. • Check to
ensure that appropriate changes were made to resolve customers'
problems. • Contact customers to respond to inquiries or to notify
them of claim investigation results and any planned adjustments. •
Refer unresolved customer grievances to designated departments for
further investigation. • Determine charges for services requested,
collect deposits or payments, or arrange for billing. • Complete
contract forms, prepare change of address records, and issue
service discontinuance orders, using computers. • Other projects
and tasks as assigned by supervisor Qualifications: • At least 1
year of customer service experience required • Sales experience
(retail, consumer, B2B) preferred • High School diploma or
equivalent required • Some college or Bachelors degree preferred •
Ability to work at least one day on weekend required • Basic
computer skills including Microsoft Word, Excel, Outlook required •
Customer service skills, dealing with people, flexibility, phone
skills, team player • Valid drivers license required • Regular,
predictable, full attendance is an essential function of the job •
Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
required. This position is regulated by the Department of
Transportation or designated as safety sensitive by the company,
and the ability to work in a constant state of alertness and in a
safe manner is required. Associates must have the ability to accept
responsibility for their own safety, as well as the safety of
others. Physical Requirements: -The physical and mental demands
described here are representative of those that must be met by an
associate to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. -The
associate will be required to: read; communicate verbally and/or in
written form; remember and analyze certain information; and
remember and understand certain instructions or guidelines. -While
performing the duties of this job, the associate may be required to
stand, walk, and sit. The associate is frequently required to use
hands to touch, handle, and feel, and to reach with hands and arms.
The associate must be able to occasionally lift and/or move up to
25lbs/12kg. -Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception
and the ability to adjust focus. Penske is an Equal Opportunity
Employer. Job Category: Sales/Customer Service Job Family: Customer
Experience Address: 2740 NW 74th Place Primary Location:
US-FL-Gainesville Employer: Penske Truck Leasing Co., L.P. Req ID:
2412541 Date posted: 09/29/2024
Keywords: Penske, Gainesville , Senior Rental Representative, Professions , Gainesville, Florida
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