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NOC Analyst Tier 1

Company: Perspecta
Location: Orlando
Posted on: November 12, 2019

Job Description:

Business Group HighlightsCivilian, State and LocalPerspecta's Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services. ResponsibilitiesOverviewEvery day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We're a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselves to respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers. Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many ways---not only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter. Perspecta's talented and robust workforce 14,000 strong'stands ready to welcome you to the team. Let's make an impact together. Current Opportunity Perspecta is currently seeking highly motivated, career orient IT professionals with experience in, and a passion for, data network management and troubleshooting to support a highly visible government agency. Supporting a Network Operations Center (NOC) operating on a 24/7/365 schedule, NOC staff personnel are assigned to specific shifts to ensure ongoing and consistent schedule coverage. The NOC Team collectively works to maintain Network stability ensuring that contract Performance Work Standards (PWS) are achieved, allowing our customer to meet its mission objectives. Outages impacting this agency can have life and death implications and national press visibility. A commitment to the agencies mission is paramount. The working environment is dynamic, fast paced, often with conflicting priorities. The ability to adapt and adjust and proceed is key to success. NOC Analyst Tier 1 Description The NOC Tier 1 Analyst is responsible for monitoring network services and responding to events and alarms, supporting the incident management process, including defining the impact, resolving, and properly escalating incidents. The Tier 1 Analyst supports service requests for a highly critical and dynamic WAN/LAN/MAN.

  • Tier 1 Analysts understand the fundamentals of the OSi model Layers 1-3;
  • Tier 1 Analysts understand fundamentals of TCP/IP and the functions of network technologies;
  • Tier 1 Analysts must possess a working understanding of network security devices, IPSec VPNs, TCP/IP, Routing, Switching, VRF, VLANS, Bandwidth Utilization, and Load Balancers;
  • Tier 1 Analysts must be capable to setup tools and capture, mine and interpret data from Wireshark, Syslog, Netscout, and SteelCentral to maintain and restore overall network health;
  • Candidate must have demonstrable experience in two or more of the following areas:
  • Navigating Cisco Switches and Routers
  • Navigating Juniper Switches and Routers
  • Creating VIPs, adding/removing Pool Members, renewing/modifying SSL CERTS on F5 devices.
  • Managing NW device configurations via HPNA
  • Using Infoblox to assign, unallocated, and modify IPs and Subnets.
  • Using TACACS to add devices, create and manage access structures and accounts, and run reports
  • Using Remedy and Atrium software
    • The Tier 1 Analyst is expected to actively communicate status during incidents and in general to requests from management leadership.
    • The Tier 1 Analyst is expected to assist their Tier 1 peers in understanding the need for responds to customer and management.
    • The Tier 1 Analyst must have a sense of urgency and a proactive, in addition to reactive, attitude.
    • With the assistance of their Perspecta leadership, the Tier 1 Analyst works within the entire Enterprise Operations Center (EOC) in a cooperative manner with non-Perspecta contract personnel to ensure that issues are worked, escalated and resolved quickly. QualificationsEducation and Experience
      • High School Degree
      • Minimum 3-5 Service Desk or NOC (NOC preferred)Basic Qualifications
        • Associate or Bachelors in Computer related field
        • ITIL Fundamental certification
        • Cisco Certified Network Associate (CCNA)
        • Security certifications (CISSP, Security+ as examples) About PerspectaWhat matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector-from investigative services and IT strategy to systems work and next-generation engineering. Our promise is simple: never stop solving our nation's most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector. Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.OptionsSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedAs a government contractor, Perspecta abides by the following provisionPAY TRANSPARENCY NONDISCRIMINATION PROVISIONThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Perspecta, Gainesville , NOC Analyst Tier 1, Professions , Orlando, Florida

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