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Front Desk Agent

Company: Benchmark Hospitality
Location: Gainesville
Posted on: December 4, 2019

Job Description:

Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The Hilton University of Florida Conference Center, located on southwest corner of the University of Florida campus, combines a host of upscale and market-leading attributes unparalleled in the Gainesville area. The hotel is newly renovated and features superior International Association of Conference Centers (IACC) accredited meeting space, award-winning dining, spacious guest rooms and exceptional hospitality presented in an upscale contemporary interior design and ambiance. The Hilton UF offers guests the perfect environment for work, play or both. We foster a creative and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and are committed to "being the difference" by creating memorable experiences in the lives of all we serve. Your role will be integral to the success of our property. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. We strive to cultivate and maintain a team environment where every team member is working together to provide exceptional service to every guest, every time by not only meeting their expectations, but exceeding them! Our team members are proud to work here! Front Desk Agents are a major part of the "personality" of the Hotel and give help in both the initial and final impressions that the guests have, someone who goes above and beyond to create lasting memories for the guests

Job Description:

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

* High school diploma or equivalent experience/training
* Ability to accomplish necessary tasks on a computer.
* Ability to effectively communicate in the English language.



ESSENTIAL FUNCTIONS:

1. All room clerk functions, i.e. the friendly and efficient checking in and out of guests.

2. All cashier functions to include accurate posting of charges to individuals and groups, and maintenance of cash receipts and hotel banks.

3. Reservation functions including entering and updating group files.

4. Concierge functions (instructing guest on local entertainment, etc.)

5. Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.

6. Maintain the highest level of employee/guest relations.

7. Maintain a good working relationship with all Departments.

8. Monitoring, selling and posting items from the Sundries shop.

9. Enthusiastically collecting guest feedback/comment cards.

Keywords: Benchmark Hospitality, Gainesville , Front Desk Agent, Sales , Gainesville, Florida

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