Branch Customer Service/Sales Rep. - Gainesville, FL
Company: American Arbitration Association
Location: Gainesville
Posted on: August 5, 2022
|
|
Job Description:
Membership Representative I - The Auto Club Group What you will
do: The Auto Club Group is seeking prospective Member
Representative I's who can promote ACG product and services,
promote customer satisfaction, and participate in office events to
help generate revenue by improving member awareness of products.
You will be challenged to drive new business with competitive
products and help retain The Auto Club Groups 13+ million members.
In this position, you will have the opportunity to: Provide support
services to members including greeting, servicing and selling
travel and membership products (car, hotel, basic tour packages,
etc.), generating leads, updating members on travel and insurance
specials and providing travel information including triptiks, tour
books, maps, etc. Respond to customer inquiries and refers to
senior staff or agent when appropriate. Provide cashiering services
to members including taking insurance payments (installment, lapse
or reinstatement), travel and membership payments, sale of tickets
and travel money products, processing remittance/depository
transfers and balancing cash drawer. Receive and resolves
member/customer complaints and seeks assistance from management in
complaint resolution when appropriate. Provide administrative
support to the travel and/or insurance sales staff during peak
periods. With our powerful brand and the mentoring we offer, you
will find your position as a Member Representative I can lead to a
rewarding career at our growing organization. How you will benefit:
Our Auto Club Group Branch Customer Service Rep earn a competitve
salary of $27,700 - $49,200 with annual bonus potential based on
performance. Excellent and comprehensive benefits packages are just
another reason to work for the Auto Club Group. Benefits include:
401k Match Medical Dental Vision PTO Paid Holidays Tuition
Reimbursement Qualifications We're looking for candidates who:
Education: Successful completion of Customer Service, Club, Travel
and Payment Processing training within 6 months of hire Experience:
Working in a customer focused environment Providing customer
focused service and timely solutions to problems Word software
application Taking personal responsibility in seeking solutions to
problems Multi-tasking and appropriately prioritizing tasks to
ensure meeting office customer service goals Knowledge and Skills:
Knowledge of: Basic mathematical calculations to accurately perform
monetary transactions Communicate effectively (verbal and written)
with others in a work environment Work effectively in a team
environment Exceed member expectations relating to professionalism
of demeanor, efficient and effective customer service (on phone or
in person) and maintenance of workstation and office facility Work
under pressure in a high volume, fast paced customer service
environment Work irregular hours including holidays and weekends
(may include community events) Ability to learn the following:
Promoting the sales of insurance, travel, club and membership
products and services Office cash procedures as they relate to
membership, travel and insurance payments; on-line cash register
operating procedures and payments for Auto Club Group (ACG)
products and PPS. Balancing and daily remittance procedures.
Technology related to travel (e.g. Focal Point, View Point, ITT,
AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership
systems Excel software application Conduct outbound promotional
calls for insurance and/or travel What it's like to work for us: We
serve our members by making their satisfaction our highest
priority. We do what's right by sustaining an open, honest and
ethical work environment. We lead in everything we do by offering
best-in-class products, benefits and services. And we value our
employees by seeking the best talent, rewarding high performance
and holding ourselves accountable. All in all, we create an
inclusive and welcoming environment of diverse backgrounds,
experiences and viewpoints, realizing our differences make us
stronger. Who we are: The Auto Club Group helps AAA Members enjoy
life's journey with peace of mind by providing innovative
solutions, advocacy and membership benefits wherever and whenever
they need them. We currently conduct business in 14states in the
upper Midwest and the Southeast. The Auto Club Group has
established four long-term enterprise goals: Long-term,
sustainable, profitable growth AAA Membership growth and renewal
Operational excellence Become the "flagship club" of the AAA
Federation Important Note: The above statements describe the
principle and essential functions, but not all functions that may
be inherent in the job. This job requires the ability to perform
duties contained in the job description for this position,
including, but not limited to, the above requirements. Reasonable
accommodations will be made for otherwise qualified applicants, as
needed, to enable them to fulfil these requirements. The Auto Club
Group, and all of its affiliated companies, is an equal
opportunity/affirmative action employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, gender identity, sexual orientation, national
origin, disability or protected veteran status.
Keywords: American Arbitration Association, Gainesville , Branch Customer Service/Sales Rep. - Gainesville, FL, Sales , Gainesville, Florida
Click
here to apply!
|