Senior Solutions Sales Engineer, ICE Mortgage Technology
Company: Intercontinental Exchange Holdings
Location: Jacksonville
Posted on: January 14, 2026
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Job Description:
The Senior Solutions Engineer is an expert in ICE Mortgage
Technology’s full suite of products and platforms, with deep
technical, design, and functional knowledge spanning both mortgage
origination and servicing. This role requires a comprehensive
understanding of the business benefits and operational workflows
associated with both origination and servicing processes. The
Senior Solutions Engineer collaborates across Sales, Client
Management, Business Development, and PSO teams to engage with
customer operational, technical, and development stakeholders. Key
responsibilities include gathering requirements and delivering
best-practice solutions to complex business needs for both
origination and servicing clients. The Senior Solutions Engineer
must be adept at identifying client issues, scoping additional
opportunities, and supporting Sales, Client Management, Business
Development, and PSO in selling and cross-selling ICE Mortgage
Technology’s origination and servicing products and related
services, tailored to each client’s business model and needs.
Responsibilities • Mentor team members within the Solutions
Engineering Team to ensure broad expertise across all mortgage
technology solutions. • Support onboarding and ongoing education
for Sales and Business Development Teams, covering the full product
suite. • Manage and support demo environments that showcase the
capabilities of ICE Mortgage Technology products. • Participate in
discovery for system updates and conversion projects, addressing
both origination and servicing needs. • Provide demonstration
support across all ICE Mortgage Technology products, including
Encompass LOS, TPO Connect, Consumer Connect, Data Connect, Data
and Document Automation, Custom Acquisition, MSP, and other
applications. • Serve as the product liaison for new releases,
authoring demo content that highlights key enhancements. • Maintain
a solid understanding of mortgage industry terminology and
workflows. • Analyze and compare departmental workflows,
architecting best practice demonstrations. • Assist sales
representatives in preparing responses to RFI and RFP requests. •
Provide sales support for referring lenders to the Marketplace. •
Document and support related questions, providing feedback to
Account Management teams. • Assist in case queue management and
support to ensure SLAs are met for all clients. • Identify,
position, and assist sales representatives in cross-selling ICE
Mortgage Technology products and services. Knowledge and Experience
Basic Qualifications • 8 years of consulting and consultative
selling for enterprise software solutions, with direct experience
in both mortgage origination and/or servicing. • 8 years of
mortgage banking and/or servicing experience, including
multi-channel, secondary, and trades experience (desired). •
Experience managing mortgage production and operational teams
(desired). • Strong analytical, oral, and written communication
skills. • Business analysis experience (as in Product Management)
is a plus. • Experience configuring and troubleshooting
client-server and mission-critical software solutions for both
origination and servicing in the mortgage industry. • Proficiency
with Microsoft Office Suites and relevant operating systems. •
Experience with XML, SOAP, REST, JSON, .NET, JavaScript, scripting,
and full stack development. • Experience with .NET programming
languages, network configuration, database architecture, and cloud
deployment strategies (AWS, Azure, etc.). • Strong technical
documentation and project management skills. • Ability to manage
multiple enterprise clients at various phases of the pre-sale and
post-sale process for both origination and servicing solutions.
Preferred Qualifications • Bachelor’s degree in Science or Business
Management, or equivalent certifications and experience (degree
strongly preferred). • 5 years’ experience with enterprise software
configuration and administration, including Encompass/MSP
Administration and/or other enterprise loan origination and
servicing system experience.
Keywords: Intercontinental Exchange Holdings, Gainesville , Senior Solutions Sales Engineer, ICE Mortgage Technology, Sales , Jacksonville, Florida
