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Contact Center Agent

Company: Kelly Services
Location: Gainesville
Posted on: June 11, 2019

Job Description:

Job Description

Deliver excellent customer centered service while providing information regarding services to patients, hospital, faculty, staff and other health care providers in a high volume call center environment. Perform intake triage and dispatches emergency calls and priority notifications based on knowledge of administrative protocols, policies and procedures.

Work Schedule: Thursday to Sunday 2:30pm to 11:00pm

Requirements

High School diploma is required. 1 year relevant customer service experience is required. Excellent verbal communication and language skills are required. A high level of accuracy and speed using a computer system and Microsoft Applications are required. Ability to perform under stress when confronted with emergency, critical, or unusual situations is required. Customer contact center experience strongly preferred, ideally in a health care or hospitality-related industry working with a concierge-style service model. Must maintain a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria. A working knowledge of medical terminology would be helpful.

Why Kelly--?

At Kelly

Services--, we work with the best. Our clients include 95 of the Fortune

100--- companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

About

Kelly Services--

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.

Keywords: Kelly Services, Gainesville , Contact Center Agent, Sales , Gainesville, Florida

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